Conflict Management for Transportation Professionals
A Core Leadership Competency
In this four-hour course, learn the fundamentals of conflict management. Explore functional, dysfunctional, and hidden conflicts and their impact on organizational culture, productivity, and retention. Build communication capacity by addressing barriers to effective dialogue. Participants develop active listening techniques and practice reframing and perspective-taking. Using transportation scenarios, attendees will hone their intervention skills with a conflict analysis template
Learn a practical framework for conflict management based on four progressive stages: Awareness, Understanding, System and Self-Awareness, and Constructive Action—equipping participants to respond strategically, consistently, and constructively through guided mock interventions. With realistic workplace scenarios, attendees will build a customized conflict analysis template for their use.